Troubleshooting

Commands are not running

Tower is installed but commands are not running.

• If you installed the Cetmix Tower Server Queue module, verify that queue_job is in server_wide_modules in your Odoo configuration.
• If jobs remain pending or stuck, restart Odoo after installing Cetmix Tower Server Queue.

Command runs for a long time with no result

• Check Odoo logs to see if the process was terminated because of a timeout.
• Check if sudo mode for the server is set correctly. This may happen because Tower is trying to run a command using sudo without password while the server is waiting for the password input.
• If Cetmix Tower Server Queue is installed, check the job statuses in the "Job Queue" menu.
• Increase limit_time_cpu and limit_time_real in your Odoo Server Settings.

Command terminated with "Command timed out and was terminated"

• Increase the command timeout in General Settings.

Warning

The command timeout must not exceed limit_time_real in the Odoo server configuration.